CallMiner Inc. secured $4 million through a Series C financing. The funding came from Inflexion Partners, Intersouth Partners and Sigma Partners. CallMiner is a Fort Myers, Fla.-based provider of enterprise speech analytics. It plans to use proceeds towards its expansion.
CallMiner Inc., the industry leader in enterprise speech analytics announced today it has closed $4 million in Series C financing from Sigma Partners, Intersouth Partners and Inflexion Partners and an undisclosed strategic partner. CallMiner plans to use the proceeds to fuel its hyper growth and expansion activities.
CallMiner’s President and CEO Terry Leahy said, “CallMiner’s industry leading speech analytics platform – Eureka – continues to gain rapid traction in the marketplace as evidenced by two consecutive years of triple digit marquee customer growth and corresponding revenue growth. As CallMiner enters 2011, we are poised to capture an even larger share of the market with our advanced enterprise speech analytics product, as well as other expansion plans.”
This funding event was made on the heels of several important company announcements including:
The June 2010 release of CallMiner Eureka 7, the speech analytics product that analysts are calling ‘transformational;’
The record-setting PCI Certification of CallMiner facilities and introduction of new enhanced security for transcription and audio playback;
Speeches by two of CallMiner’s marquee customers – Microsoft and British Gas – at major industry events showcasing their use of speech analytics to improve their operational performance;
The completion of CallMiner’s Second Annual Customer Advisory Board Meeting where major global brands graphically illustrated how they are using CallMiner Eureka to save their organizations tens of millions of dollars in operational efficiencies; and
The promotion of Adam Walton to Senior Vice President of Global Sales and the appointment of Kristen Mikovich to Chief Operating Officer.
About Sigma Partners
Sigma Partners, founded in 1984, is a leading early-stage venture capital firm. The Sigma team uses their deep operational experience to provide entrepreneurs with practical strategic counsel through every phase of company growth. With over $2 billion under management and bicoastal offices, Sigma invests in innovative technology startups across the United States. The team is currently investing Sigma Fund 8, a $500 million fund raised in 2007. Some of the market leading companies in which Sigma has invested include Atria, Cascade, Clarify, EqualLogic, Internet Security Systems, KLA-Tencor, m-Qube, Octel, Topio, VeriFone, Vermeer, Vignette and Virtusa. For more information, please visit www.sigmapartners.com.
About Intersouth Partners
Intersouth Partners is one of the most active and experienced early-stage venture funds in the country, having invested in almost 100 private companies over the last two decades. Founded in 1985, Intersouth Partners manages more than $780 million in seven venture capital limited partnerships, making it the largest venture capital fund in North Carolina and one of the largest in the Southeast. Based in Durham, North Carolina, Intersouth Partners seeks a broad range of seed and early-stage investment opportunities throughout the Southeast, focusing on the technology and life sciences sectors. For more information, please visit www.intersouth.com.
About Inflexion Partners
Inflexion Fund, L.P., managed by Inflexion Partners, is a seed and early-stage venture capital fund organized with an emphasis on company building and harnessing regional, national, and international resources of the fund’s managers and strategic partners. Inflexion is the first and only Florida fund leveraging a network venture capital model involving some of the largest institutional investors in the country. For more information, please visit www.inflexionvc.com www.inflexionvc.com.
CallMiner is the leader in enterprise speech analytics. CallMiner Eureka!® enables organizations to hear and act on the true voice of their customers as captured in contact center conversations. Eureka speech analytics automates the overwhelming process of extracting information from customer calls uncovering consistent and reliable information about customer demands, market trends, how well agents are meeting their service needs and more. This timely business intelligence can be leveraged by enterprises to improve customer service and sales, reduce the cost of service delivery, and identify areas for process improvements. CallMiner’s customers realize improved customer retention, higher first call resolution, greater agent and supervisor productivity and lower quality assurance costs. For more information on speech analytics, please contact CallMiner at (239) 689-6463 or visit www.callminer.com.