Quintus Corp. –

FREEMONT, Calif. – Quintus Corp., a customer interactions management company, went public November 16, offering 4.5 million shares at $18 apiece. The company’s stock priced above its $15 to $17 filing range.

Donaldson, Lufkin & Jenrette Inc., Dain Rauscher Wessels, SG Cowen Securities Corp. and DLJdirect Inc. underwrote the initial public offering, which left 32.1 million shares outstanding.

There were no selling shareholders. Oak Investment Partners, HarbourVest Partners L.L.C., Donaldson, Lufkin & Jenrette Inc. and the Sprout Group were venture backers.

The company’s eContact customer relationship management software lets personnel in sales and service, consumer relations, technical support and human resources manage high volumes of customer interactions across multiple communications channels. The software stores customer information, routes contacts and generates reports for trend analysis.

The $73.9 million in proceeds expected from the IPO will be used to make a required payment to current holders of the company’s preferred stock, for working capital and for other general corporate purposes.

Quintus has never generated a profit, losing $11.2 million in 1998 and $11.5 million in 1999.

Fredric Harman, a managing member at Oak, joined the company’s board of directors in September 1996. Alexander Rosen, a general partner at Sprout, joined the board in August 1997.

Quintus – Selected Financial

(in thousands, except per share data)

Year Ended March 31 Six Months Ended September 30

1997 1998 1999 1998 1999

Total revenue 13,614 21,890 30,307 15,860 22,090

Net loss -3,526 -11,249 -11,466 -5,015 -1,683

Net loss per share -3.73 -0.49