Oakbrook Terrace, IL

Went public 2/17/2000 at $22 apiece

Filing Range: 3.2 mil. shares @ $13 to $15

Shares Outstanding: 13.75 mil. shares

Underwriters: Chase H&Q

SG Cowen /U.S. Bancorp Piper Jaffray


(Data except per-share in $ thousands)


12/98 12/99

Total Revenue $9,142 $18,166

Net Loss -4,822 -8,509

Net Loss Per Share -1.64 -2.85

The Company:

Apropos Technology develops real-time customer interaction management solutions across voice and Internet-based communications media, including e-mail and Web collaboration. The company’s solution provides total interaction management capabilities across multiple communications media that enables clients to prioritize, route and respond to customer interactions on a single set of business rules. For example, clients can route specific types of customer interactions to an agent based on that agent’s particlar skills and adjust the number of interactions and agents assigned to a queue to ensure maximum responsiveness to the customer. Clients can also monitor the status of each interaction and the performance of each contact center agent. Apropos Technology has more than 140 clients that utilize its solution for a variety of applications, such as sales, customer service and support, help desk and field service. Significant clients include Chase Manattan Bank, Amazon.com, Carlson Companies, Freightliner, Pfizer, Remedy Corp. and 3Com.


Repay debt, research and development, expand direct sales force, increased marketing programs and for general corporate purposes, including working capital and capital expenditures.

Venture Backers:

The Ohio Partners Ltd., William Blair & Co. LLC, ARCH Venture Partners, Allstate Insurance Co.

Board Members:

Keith Crandell, ARCH Venture Partners March 1996

Ian Larkin, William Blair & Co. LLC March 1996

Maurice Cox, Jr., The Ohio Partners Ltd. March 1998