SERVICEWARE TECHNOLOGIES –

Oakmont, Pa.

Went public 8/25/2000 at $7 per share

Filing Range:4.5 mil. shares @ $8 to $9

Shares Outstanding:23.4 mil. shares

Underwriters:CE Unterberg Towbin

Company Counsel: Morgan Lewis & Bockius

Manager Counsel:Paul Hastings Janofsky & Walker

Auditor:Ernst & Young LLP

The Company:

Provides communications solutions (focusing on the Internet) for companies’ service and support operations. The company delivers a comprehensive, integrated family of eService solutions that enable organizations to easily provide customers with fast, accurate answers to inquiries across all touch points – Web, e-mail, phone or in-person.

Venture Backers:

Geocapital Partners LLC

Norwest Venture Partners

Lovett Miller & Co.

Poly Ventures

CE Unterberg Towbin

CEO Venture Fund

Birchmere Investments Inc.

Financing Rounds:

Number of Round Amt.

Round # Round Date Stage Investors ($ thousands)

1 06/25/1994 1 Early Stage 250.0

2 06/29/1995 1 Early Stage 2893.0

3 04/24/1996 1 Expansion 2500.0

4 07/23/1999 2 Later Stage 9000.0

5 07/30/1999 6 Buyout/Acquisition 9930.0

6 06/02/2000 7 Expansion 10600.0

Financials:

(Data in $ millions)

Y/E

12/31/99

Total Revenues: $17.7

Net Income: -10.2