Palo Alto, Calif.

Went public on 7/19/2000 at $14 per share

Filing Range: 4.25 mil. shares @ $11 to $13

Shares Outstanding: 33.4 mil. shares

Underwriters: Credit Suisse First Boston/Chase H&Q/Bear, Stearns & Co./Wit Soundview Group Inc.

Company Counsel: Pillsbury Madison & Sutro

Manager Counsel: Wilson Sonsini Goodrich & Rosati

Auditor: Ernst & Young LLP

The Company:

Provides help desk professionals with services to allow immediate diagnosis and repair of software failures with the push of a button. The company’s e-support solution enables a wide variety of support providers, such as Enterprise IT, PC OEMs, ISPs, and ASPs to support any computing user automatically and via the Web.

Venture Backers:

Softbank Venture Capital

Bowman Capital

Accel Partners

Attractor Investment Management

Sippl Macdonald Ventures I LP

Granite Ventures LLC

Financing Rounds:

Number of Round Amt.

Round # Round Date Stage Investors ($ thousands)

1 01/01/1998 1 Early Stage 5000.0

2 06/25/1998 1 Early Stage 2025.0

3 06/01/1999 8 Expansion 15200.0


(Data in $ millions)



Total Revenues: $3.3

Net Income: -14.3