Palo Alto, Calif.
Went public on 7/19/2000 at $14 per share
Filing Range: 4.25 mil. shares @ $11 to $13
Shares Outstanding: 33.4 mil. shares
Underwriters: Credit Suisse First Boston/Chase H&Q/Bear, Stearns & Co./Wit Soundview Group Inc.
Company Counsel: Pillsbury Madison & Sutro
Manager Counsel: Wilson Sonsini Goodrich & Rosati
Auditor: Ernst & Young LLP
Provides help desk professionals with services to allow immediate diagnosis and repair of software failures with the push of a button. The company’s e-support solution enables a wide variety of support providers, such as Enterprise IT, PC OEMs, ISPs, and ASPs to support any computing user automatically and via the Web.
Softbank Venture Capital
Attractor Investment Management
Sippl Macdonald Ventures I LP
Granite Ventures LLC
Number of Round Amt.
Round # Round Date Stage Investors ($ thousands)
1 01/01/1998 1 Early Stage 5000.0
2 06/25/1998 1 Early Stage 2025.0
3 06/01/1999 8 Expansion 15200.0
(Data in $ millions)
Total Revenues: $3.3
Net Income: -14.3