VC-backed ChurnZero appoints Wagner to board

Arlington, Virginia-based ChurnZero, which helps subscription businesses fight customer churn, has named William R. Wagner to its board of directors. Wagner is the president and CEO of LogMein. ChurnZero is backed by Grotech Ventures and Middleland Capital.



ChurnZero announced today the addition of William (Bill) R. Wagner, President and CEO of LogMeIn (Nasdaq:LOGM), to their board of directors. A cloud and technology industry veteran, Wagner joined LogMeIn in 2013 as Chief Operating Officer and was named Chief Executive Officer in 2015. During his tenure, he has overseen the cloud leader’s growth from a high-performance small cap business into one of the world’s top Software-as-a-Service companies, with more than $1 billion in annual revenue, nearly 3000 employees, and millions of customers spanning virtually every country across the globe.

Under Bill’s leadership, LogMeIn has grown over 7x in revenue and over 14x in market capitalization. In February 2017, the company completed a $1.8 billion merger with Citrix System’s GoTo Business, bringing some of best known B2B technology brands, including LogMeIn,, GoToMeeting, LastPass, Grasshopper, and more under a new market leader.

“Bill has the experience of growing a technology brand to a top 10 public SaaS company and we are honored to have him on board. His proven leadership, executive experience, go-to-market expertise and infectious optimism will help play a key role as we scale ChurnZero and help grow this new market for customer success software,” said You Mon Tsang, CEO of ChurnZero.

“As the CEO of a SaaS company with a large customer base, I can tell you that few things are more valuable than customer engagement and retention,” said Wagner. “I believe that ChurnZero provides an essential solution in the industry to help subscription-based companies reduce churn to aid a profitable recurring business model.”

About ChurnZero
ChurnZero helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints. ChurnZero is headquartered in Arlington, VA and is backed by leading angels and venture capital firms such a Grotech Ventures and Middleland Capital. For more information, visit

About William Wagner
Appointed CEO in 2015, William (Bill) R. Wagner leads LogMeIn’s long-term market strategy and day-to-to day operations, while guiding the company’s vision for an increasingly connected world. He joined the company in 2013, serving as LogMeIn’s first-ever Chief Operating Officer, and played a key role in the company’s rapid growth and expansion to become one of the world’s preeminent SaaS providers. Bill was promoted to President early in 2015 and joined LogMeIn’s Board of Directors.

A cloud and technology industry veteran, Bill was previously Chief Operating Officer at Vocus, a cloud-marketing software company, where he led the sales, marketing, and services organizations. Prior to that Bill held several executive leadership roles, including Chief Marketing Officer at Vocus, as well CMO for the leading enterprise mobile device management company, Fiberlink (acquired by IBM). He began his career at AT&T.

He holds a B.A. in History from Lafayette College, and an M.B.A. from The Wharton School of Business.