VideoDesk, a videochat solutions provider, has secured $4.8 million in funding. The investors were not named. According to the firm, the capital will be used for market expansion and product development.
NEW YORK, NY–(Marketwired – Dec 22, 2014) – VideoDesk (www.videodesk.com), the cloud-based videochat solution services company, has raised $4.8 million dollars in angel and seed investment money which is being used to fine tune its product offering and expand its market opportunity into the enterprise sector.
The groundbreaking VideoDesk service — which now supports more than 7,000 e-businesses, tracking more than five million interactions — allows online customers to visually interact with trained agents who can help guide them through the purchase process by co-browsing the site, demonstrating products, and sharing documentation as needed. This enables businesses to seamlessly and visually complete more transactions and build better relationships with their customers. The company’s technology is already servicing Fortune 50 companies in the United States and in Europe.
“VideoDesk’s technology is delivering some very compelling numbers from their sizable client base,” said Marc Onetto, member of VideoDesk’s Advisory Board and former Head of Operations and Customer Service at Amazon. “Consumers are responding enthusiastically to the direct video experience with a 300% boost in conversion and a 20%+ lift in average order size, which of course, is what is driving VideoDesk’s rapid growth in acquiring new prestigious business customers.”
VideoDesk enables online merchants to give consumers a similar customer experience as in a “brick and mortar” type store. When a consumer goes to a VideoDesk-enabled website, they immediately see a sales agent pop up in a window and are drawn in and engaged from the first click. The well-trained sales representative will drive the visitor to the right pages, show them the right products, and help them complete their purchase.
“We have been identified by numerous Fortune 50 companies and Tier 1 consulting firms as the leading technology to boost online sales,” said Olivier Coste, CEO and Co-Founder of VideoDesk. “We are very proud and excited at how the market is responding to our offering.”
“Perhaps even more important is how the end-user consumer is responding,” added Coste. “All of the feedback we have received indicates that web users very much enjoy the VideoDesk video chat experience. This affirms our research that the online marketplace sorely lacked and greatly needed a personalized, visually-driven selling solution. VideoDesk is the answer.”
VideoDesk is a company comprised of executives and engineers with expertise in Video Telephony, Digital Video, and Computer Telephony Integration (CTI) at the enterprise level. Many team members hail from rich past work with the likes of Alcatel-Lucent and Bell Laboratories as well as RichFX and Lexis Nexis.
To experience a demo of VideoDesk please visit http://www.videodesk.com/video_presentation or contact us via email at firstname.lastname@example.org
VideoDesk (www.videodesk.com) is a cloud based video sales support company that helps businesses bring the in-store human dimension into their online customer sales and support experience. VideoDesk’s revolutionary technology, already adopted by successful brands across the globe, enables live video chat, live video product demonstrations, co-browsing and document sharing, to help engage consumers and personalize the purchase path. Online shoppers appreciate the value and immediacy of live support, increasing their brand loyalty. For businesses, VideoDesk reduces shopping cart abandonment rates, offers more frequent up-selling opportunities and generates higher revenues. Brands that understand the power of real time human interaction are trailblazing the online sales support experience with VideoDesk.