Foster City dentist Yvonne Wong, for instance, sued a Los Altos couple — Tai Jing and Jia Ma — for defamation last year in Santa Clara County Superior Court, after they posted a highly negative review about her work on their son. She also wanted to sue Yelp, but held off when she found out that the site might be immune under the 1996 Communications Decency Act, which allows websites a lot of leeway in publishing material posted by third parties.
In September, meanwhile, another dentist, Gelareh Rahbar, filed a similar suit in San Francisco Superior Court against one of her patients, Jennifer Batoon, after Batoon posted a negative review of Rahbar’s work.
Rahbar’s suit was struck down under California’s anti-SLAPP (Strategic Lawsuits Against Public Participation) law, which allows Californians to speak out on matters of public interest, but Rahbar has asked the court to reconsider. A hearing is scheduled for January 7.
Wong’s case was allowed to go forward and Jing and Ma appealed — a decision is due any day. A third suit, filed by San Francisco chiropractor Steven Biegel against his patient, a San Francisco artist named Christopher Norberg, was settled last year.
Yelp generates extremely strong feelings among business owners, especially in San Francisco where it started. Some love the review service. But, for awhile, there was a steady drumbeat of negative media stories about Yelp that were usually generated by disgruntled business owners who would call reporters and complain, often anonymously because, they said, they feared backlash from Yelp.
Accusations that Yelp would allow business owners to pay Yelp to manipulate their reviews and put the good ones on top were never proven, but some business owners were convinced that it was happening, and it was never clear from the outside exactly how Yelp operated. The company has an algorithm to sort and cull reviews that it says it is constantly working to improve.
Yelp this year started allowing business owners to respond to their reviews, which has seemed to calm bad feelings and help Yelp with its popularity problems, according to Mark Goldowitz, the Berkeley attorney who represents the defendants in both these cases.
Whoever buys Yelp, though, is going to inherit a host of unresolved issues over what people should be allowed to say about each other online — issues that will linger for years to come.
Separately, I think it’s a good time for Yelp to sell. The company hasn’t raised capital for nearly two years — there was an expansion round of $15 million in February of 2008, according to Thomson Reuters, taking its total to $30 million. It now has competition, both from small companies and from Google, and it’s hard to see how Yelp can get big enough to achieve the world domination that the founders envisioned when they started the company five years ago.
Bigger companies are needed to carry this particular torch forward.
Below, if you’re curious, is Rahbar’s complaint.